“…Because operational training within itself is only about 10% of a person’s performance. You have to look at the other 90%. That’s where the problem usually lies.”
In this episode, Matt and Courtney chat with Jamie Dalferes, the founder and CEO of Change Reaction, a company that aims to improve employee retention and performance with definitive steps and measurable outcomes through its three-step solution: hiring right, leading right, and promoting right.
Jamie has worked in the learning and development sector for more than 20 years. Throughout her experiences, she says that training, or the lack of training, is often blamed for performance issues. When she dug a little deeper, she discovered an underlying theme that revolves around the right person in the right role, and how they are being lead on a day-to-day basis.
“As a leader or a business owner, you really have to look at what vibe are you trying to create? You have to define it, you have to be really intentional about supporting it. What is the culture of your company? What do you stand for? Why would people want to work for you? What do you value? What message are you trying to get across to your customers and your clients? And then, you hire people to that intention.”
With her extensive experience in bettering companies and their employees, Jamie discusses best practices for hiring prospective employees, how to have various types of needed conversations with current employees, and the best problem-solving approaches to take in order to have long-term company and employee success.
Resources
Change Reaction website: https://www.startachangereaction.com/
Jamie’s LinkedIn: https://www.linkedin.com/in/jamie-dalferes/