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Episode 98: The Prospects Journey Through Experiences – Karen Gladney

On this episode we’re joined by Karen Gladney to discuss the importance of valuably training employees and setting up spaces in a way that will impact both them and potential residents! She shares some of the biggest misses and biggest musts in developing signature experiences for guests. She also gives examples of how to arrange tours and potential resident visits in appealing and inviting ways, in terms of staging and arranging details. Take a listen and hear this and so much more!

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