Annette Franz is the Founder and CEO of CX Journey Inc. She is an internationally recognized customer experience thought leader, coach, consultant, and speaker.
Listen in to learn more about:
-Delivering a great customer experience and meeting the obvious expectations, while knowing how to handle situations where things might not go as planned
-The difference between customer experience and customer service
-Thinking ahead for all different “what if’s”, and having a game plan in place for long-term customer satisfaction
-Mapping a customers feedback, doing something with the feedback you receive, and addressing those various pain points
Purchase book on Amazon: Customer Understanding